Listen to this blog while on-the-go: 🎵 Click Here To Listen
Hey there, fellow interior designers, real estate agents, and home stagers! Are you tired of being bombarded with the idea that social media and video content creation are the be-all and end-all of marketing?
Have you ever wondered if there's more to building a successful business than just focusing on these digital strategies?
Well, my friends, it's time to challenge the status quo and dive deep into the often-overlooked realm of client relationships.
In this blog post, we'll explore why building strong connections with our clients can be the key to growing our market share, gaining valuable referrals, and ultimately thriving in our industries.
Are we too caught up in the social media frenzy?
You're scrolling through your Instagram feed, bombarded with perfectly staged homes, stunning interior designs, and charismatic real estate agents flashing their success stories. It's easy to get caught up in the hype, believing that a strong social media presence will solve all your business woes.
But let's pause for a moment and reflect. Is it possible that we've been sold a dream that doesn't necessarily align with reality? After all, can a beautifully curated Instagram profile truly replace the power of genuine human connection?
Also, have you ever paused to think about who keeps telling us business owners what to do and why?
In the 90's, business owners were told, "You HAVE to have a website." But who told us that? And why?
It turns out, that in the 90's, in order to get a website made, we needed a developer to build us a website. And as it turns out, those websites were horrible! But they also cost a ton of money, so we never updated them. In fact, there are still websites to this very day that are still floating around from the 90's, and the only people that really made money from that were the website developers.
Or, what about "Social Media"? In the mid 2000's we were told, "You HAVE to be on MySpace (then Facebook)"
But who told us that?
Well, as it turns out, HubSpot and Hoot Suite were major campaigners of social media adoption. Why? Simple. They profited off of us businesses. Later, any enterprising person with a laptop, could jump on social media and encourage you to "Go LIVE for 90 Days", or Post Daily Posts at specific "peak" times...Why? Well, because when you finally realized that keeping up with all of that content was hard...Who was there to help you?
Ah! That helpful, work-from-home, person with a laptop. They were there waiting for you to fail, so you could pay them to do the work for you.
So, whether it's writing a blog, or creating TikTok videos, the helpful person telling us we should, tends to also be the person you end up paying to help you fix the problem that they created for you and your business.
But do you know what hardly any of them will suggest to you?
It's probably the most effective solutions.
But it's also a solution that no one else but YOU can stand to earn a profit from...
Building Better Relationships with Your Clients!
Some of the hidden gems of building great client relationships:
- and market growth!
Did you know that loyal clients can be your most valuable asset?
According to a study published in Interior Design Magazine, repeat clients spend on average 67% more than new clients. By cultivating strong relationships with our existing clients, we can tap into this goldmine of potential growth. Word-of-mouth referrals are another hidden gem that often goes unnoticed in the social media frenzy. According to a report in Real Estate Today, 92% of buyers trust referrals from people they know. By focusing on building relationships, we can unlock the power of organic referrals and expand our market share.
There's even a ton of psychology behind building great client relationships!
People aren't just buying our services; they're investing in us, our expertise, and our ability to understand their needs. According to an article in Psychology Today, trust and emotional connection play a pivotal role in decision-making processes. By fostering strong relationships, we can tap into these psychological factors and create a loyal client base that will stick with us for the long haul.
The Dirty Side of the World of Marketing
Marketing is not immune to its fair share of myths and misconceptions. I don't think there is any overt "collusion" among marketers to trick us. But as the work-from-home concept has proven profitable, marketers are quick to tell us what we think we want to hear. And what we so often want to hear is an easy alternative to the hard work of sales, and client interaction.
In our quest for business success, it's crucial to debunk these myths and embrace strategies that truly make a difference.
Let's explore five common myths about marketing effectiveness and why building client relationships should take precedence:
Myth 1: Marketing will produce immediate results.
In Reality: While instant gratification may seem enticing, true success lies in cultivating long-term relationships with our clients. By building trust and loyalty, we establish a solid foundation for sustained growth.
Myth 2: Social media and video show your personality and create a deeper connection with your personal brand.
In Reality: While digital platforms have their merits, the depth of human connection cannot be replicated by an online presence alone. Investing in personal connections with clients creates lasting impressions and sets us apart from the digital noise.
Myth 3: Monetization is the ultimate measure of marketing success.
In Reality: Monetary gains are undoubtedly important, but the true value of client relationships extends beyond immediate revenue. Repeat business, referrals, and market expansion are powerful outcomes of fostering strong connections.
Myth 4: Social Media and Marketing Target your Ideal Customer.
In Reality: The reality is, social media is a shotgun approach to marketing. Who cares if you have followers in Australia, if you service a local market? Instead of spreading ourselves thin, focusing on a select group of clients allows us to provide exceptional service and personalized attention. Quality interactions trump quantity when it comes to building trust and loyalty.
Myth 5: Clients only care about price and convenience.
In Reality: While price and convenience are factors, clients also seek a genuine connection with the professionals they work with. By investing in relationships, we tap into the emotional aspect of decision-making and stand out from competitors.
Did any of that make sense or resonate with you? Assuming we've debunked those myths, let's explore some effective ways to connect with clients on both a professional and personal level.
Connecting with Clients on a Professional but Personal Level: Building strong client relationships requires a delicate balance between professionalism and personal connection.
Here are five suggestions to establish meaningful connections that will help us gain more market share: 1. Show genuine interest: Take the time to understand your clients' goals, desires, and pain points. Ask meaningful questions and actively listen to their responses, showing that you genuinely care about their needs.
2. Provide personalized experiences: Tailor your services to match each client's unique preferences. Whether it's suggesting design ideas that align with their tastes or offering customized real estate options, personalization goes a long way.
3. Regular communication: Stay in touch with your clients even after a project is complete or a deal is closed. Check in periodically to see how they're doing, offer assistance, or share industry insights. Consistent communication builds trust and fosters long-term relationships.
4. Host client appreciation events: Organize exclusive events to show your gratitude and appreciation for your clients. Whether it's a networking mixer, an interior design showcase, or a neighborhood get-together, these events provide opportunities for personal connections to flourish.
5. Provide value beyond the transaction: Share informative content, industry trends, or tips and tricks with your clients. Be their go-to resource for all things related to interior design, real estate, or home staging. By positioning yourself as an expert, you solidify your professional relationship while offering ongoing value.
As we wrap up our exploration of the untapped potential of client relationships, let's challenge the prevailing narrative that social media and video content creation are the sole marketing strategies worth pursuing. Yes, these digital tools have their place, but they should be complemented by genuine human connection and relationship-building efforts. By investing in our clients, nurturing loyalty, generating referrals, and fostering emotional connections, we can unlock a world of opportunities for growth and success in the interior design, real estate, and home staging industries. So, let's step away from the screen, grab a cup of coffee with a client, and watch our businesses thrive.
Let's set a challenge...
Over the next four weeks, why not call up your top 10 clients and simply say hello, what's new and if possible...let's grab lunch!
Imagine the growth, the referrals, and the sheer joy of knowing that your clients are not just satisfied, but truly connected to you on a personal level.
So, let's embark on this journey together, opening our hearts and minds to building relationships that transcend transactions. Today is the day to make that call, send that email, and nurture the bonds that will elevate our businesses to new heights. Let's take that leap of faith and watch as our business and satisfaction expands, fueled by the power of genuine human connection. Success awaits us, my friends. It's time to connect and soar!
Remember, the power of client relationships is right at our fingertips. It's time to embrace it and take our businesses to new heights!