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When your client calls...What's their experience like?


Do you pick up right away? Are they routed to a voicemail? 


Providing a great customer experience costs nothing, yet can limit your pricing, or cause you to lose customers to your competition.


This seems easy. Yet, many businesses fail to understand their own customers experience.



  • Three (3) mystery calls with recording
  • Online booking with summary
  • Summary of experience
  • Executive summary with suggested changes
  • Zoom findings review

Secret Shopper

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